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Early-bird offer: order before 15 November and pay 15% lessOrder now, delivery from 25 November
De Haagse KerstboomDen Haag · sinds 2026
NL

Terms and conditions

Draft text: this page is still being legally reviewed. Any questions? Feel free to get in touch.

These are the terms and conditions of De Haagse Kerstboom. I've kept them as short and clear as possible. You can always read, save or print them before ordering. By placing an order, you agree to these terms. In case of any difference, the Dutch version prevails.

1. Who are we?

  • Trade name: De Haagse Kerstboom
  • Owner: PLACEHOLDER_NAAM
  • Business address: [to follow after Chamber of Commerce registration]
  • E-mail: info@haagsekerstboom.nl
  • Phone / WhatsApp: 06 3333 8405
  • Chamber of Commerce (KVK) number: [to follow]
  • VAT ID: [to follow]

2. Scope

These terms apply to all orders via haagsekerstboom.nl, WhatsApp, phone or email, whether for yourself or as a gift for someone else.

3. Offer and prices

  • All prices are in euros and include VAT.
  • The delivery fee depends on the delivery zone and is shown before you order. There are never hidden costs.
  • With an early-bird discount the regular price is shown struck through. The discount applies to orders placed before the stated date (00:00, Dutch time), even if delivery is later.
  • Real Christmas trees are natural products. Every tree is slightly different in shape; photos are examples. The height falls within the stated size range.
  • Obvious errors in prices or text are not binding. If this happens, I'll contact you before delivery.

4. Your order

The agreement is concluded once you place your order with the button "Place order with obligation to pay" (or "Order and pay"). You'll receive an email confirmation straight away. If I unexpectedly can't fulfil your order, for example because a size has sold out, you'll hear from me as soon as possible and you won't pay anything, or you'll get a full refund.

5. Delivery and scheduling

  • I only deliver within the delivery area.
  • Next-day delivery: order before 20:00 and I'll deliver the next day within a wide time window, provided that day is within the delivery season and there's capacity. On the day itself I'll message you a more precise time.
  • Exact time slot: for dates from 2 days after your order you can choose a time slot. I'll arrive within that slot.
  • Please make sure someone is home. If not, I'll contact you and we'll plan a new time. A second delivery attempt may involve extra costs; we'll always agree on that in advance.
  • In case of force majeure, such as extreme weather, illness or an accident, I'll contact you as soon as possible to agree a new time. If that doesn't suit you, you can cancel free of charge.

6. Setting up at your home

  • I carry the tree to the spot you indicate and set it up straight in the stand (yours or one you ordered from me).
  • I work carefully. Please make sure the route is clear and fragile items are out of the way.
  • If damage occurs through my fault, report it immediately, ideally while I'm still there. We'll find a reasonable solution together (see article 11).
  • Your own stand must be sturdy and suitable for the tree size. If I have doubts, I'll tell you honestly.

7. Payment

  • Cash on delivery: you pay at the door.
  • Tikkie or bank transfer: on delivery, or in advance for gift orders.
  • For gifts, the buyer always pays in advance. The recipient never pays anything.

8. Changes, cancellation and withdrawal

You can change or cancel your order free of charge until the day before delivery, via WhatsApp, phone or email. As a consumer you also generally have a 14-day right of withdrawal. An exception may apply to fresh, real Christmas trees. Read all about it on the Right of withdrawal page.

9. Not happy? Money back

If you're not happy with your tree, let me know right away, ideally on delivery or within 48 hours. If something is wrong with the tree, I'll replace it or refund you. Your statutory rights, such as the right to a product that conforms to the contract, always remain.

10. Complaints

Have a complaint? Email info@haagsekerstboom.nl or WhatsApp 06 3333 8405. I'll respond within 2 working days and look for a solution with you. If we can't resolve it, you can turn to the competent court.

11. Liability

I'm liable for damage I cause through my fault while delivering or setting up, up to the amount paid out by my insurance or, if it doesn't pay out, up to the amount of your order. This doesn't apply in case of intent or gross negligence. I'm not liable for damage caused by a stand you supplied yourself, by insufficient watering, or by the use of lights and decorations.

12. Privacy

I only use your details to fulfil your order. See the privacy statement for full details.

13. Applicable law

Dutch law applies to these terms and all agreements.

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